CPHR Manitoba is dedicated to protecting the public from unethical and incompetent HR practices in the workplace.

CPHR Manitoba’s Code of Ethics and Rules of Professional Conduct (the Code) sets out the ethical standard for the human resources profession. This national standard maps out ethical conduct, competent service and good character that all CPHRs, CPHR Candidates and members of CPHR Manitoba must abide by.

If you have a concern or a complaint to address, you can make a formal complaint to the Complaints Committee of CPHR Manitoba, care of the CPHR Manitoba CPHR Registrar.

All complaints must be in writing. You may submit your complaint by:
1) mail to:

CPHR Manitoba
Attention: CPHR Registrar
1810 – 275 Portage Avenue
Winnipeg, MB   R3B 2B3

2) via email to Ron Gauthier, CEO & CPHR Registrar, at ron@cphrmb.ca

The statement of complaint should clearly and precisely set out the following information:

• The full name and contact information of the individual registering the complaint
• The name and relationship to the member who is the subject of the complaint
• A description of the professional misconduct
• A description of the alleged breach(es) of the CPHR Manitoba Code of Ethics & Rules of Professional Conduct 
• The date(s) on which the events occurred
• The name(s) and contact information of anyone else who may be able to provide further information. Further information can include letters to support the complaint. 
• Whether the complaint has been or will be filed with any official legal body (i.e. Employment Standards, WCB, etc.)

Note: In order to assess the complaint, the Investigated Member will receive a copy of the complaint and the complainant's identity will be revealed to the Investigated Member. Anonymous complaints will not be accepted. 

Complaint process and timelines:

The time frames listed below are to be used as a guideline. The Committee has the discretion to waive or extend any time limit(s) provided. In exercising their discretion, the Committee shall consider whether there is prejudice to any Party and whether, in the Committee’s opinion, it would be just to do so.

1. Within ten (10) days of receiving a complaint, official notice is issued by the Registrar to:
   1. the Investigated Member
   2. and the matter is referred to the chair of the Complaints Committee.
2. Members are given thirty (30) days to respond.
3. Within sixty (60) days from receipt of a complaint, the Registrar will schedule a meeting for the Complaints Committee.
   
4. Within ninety (90) days of the receipt of complaint, a final decision is provided to both the complainant and investigated member.

Complaints Committee Decisions

The Complaints Committee may, after review or investigation:

a) Direct that the matter be referred to the Inquiry Committee;

b) Direct that the matter not be referred to the Inquiry Committee;

c) Accept a voluntary surrender of the investigated member’s registration;

d) Censure the investigated member, as long as one member of the Committee has met with the investigated member and the investigated member has agreed to accept the censure and the Committee has determined that no action is to be taken against the investigated member other than a censure;

e) Refer the matter to mediation, if the Complaints Committee has determined that the complaint is strictly a matter of concern to the complainant and the parties agree to mediation. If a mediation is unsuccessful it must be referred back to the Complaints Committee; or

f) Enter into an agreement with the investigated member with respect to a capacity assessment, counselling, monitoring, training, conditions on their practice etc.

The Complaints Committee must give written notice setting out its decision, including reasons for the decision, to the investigated member and the complainant. Reasons should explain why and how a decision was made. More information about Decisions can be found in the Regulatory Committee Operating Procedures Handbook.

Appeal of Complaints Committee Decision

The Complainant may appeal the decision to the CPHR Board. An appeal is to be made by giving written notice of appeal to the registrar within 30 days after the date the complainant is given notice of the Complaints Committee decision under subsection 20(3). The notice must state the grounds for appeal. More information can be found in the Regulatory Committee Operating Procedures Handbook.

Inquiry Committee

The mandate of the Inquiry Committee is to hold hearings, in panels of three or more Committee members, on matters referred to it by the Complaints Committee with respect to the professional conduct of investigated members, and to exercise its decision-making powers under Part 5 of the Act. More information can be found in the Regulatory Committee Operating Procedures Handbook.

Regulatory Committee Operating Procedures 
It is our goal to ensure that a transparent process is in place for both the complainant and the respondent. For more information about the complaints process, click here to view CPHR Manitoba's Regulatory Committee Operating Procedures Handbook.

For additional information about CPHR Manitoba’s complaints process or to discuss the nature of the concern prior to submitting a formal complaint, please contact Ron Gauthier, CEO & CPHR Registrar, at ron@cphrmb.ca or 204-943-0884.